Incidents reported on status page for Portal Labs https://status.portal.app/ https://d1lppblt9t2x15.cloudfront.net/logos/4a4cfd80b04faf41994017ecd16b799e.png https://status.portal.app/ en https://status.portal.app/incident/618146 Fri, 11 Jul 2025 20:04:25 -0000 https://status.portal.app/incident/618146#7c1b17bb2a47506d08f545fa3ec4f23dbad0a83888256b0f0196dfd8a3723681 Portal Search recovered. https://status.portal.app/incident/618146 Fri, 11 Jul 2025 20:03:58 -0000 https://status.portal.app/incident/618146#0296e007ec659aad97dcf42f02f69d40dc0f65d1fcfb6292eabc135dc878cd79 Portal Search went down. https://status.portal.app/incident/614754 Sun, 06 Jul 2025 23:01:14 -0000 https://status.portal.app/incident/614754#0f0b970b84742b37e99c5e68cdb7e1caf826a3a965733f0f3c2ece32dff80201 Portal API recovered. https://status.portal.app/incident/614754 Sun, 06 Jul 2025 23:00:16 -0000 https://status.portal.app/incident/614754#c3b57093ba176aa11d4a68e320986d32224c20d6744978bdec2043688db7f6e4 Portal API went down. https://status.portal.app/incident/614754 Sun, 06 Jul 2025 08:39:43 -0000 https://status.portal.app/incident/614754#ef0f4f96a967cdf3b82035475b3648f619b8c56b7b98c5d9c355ba3fb1f67e41 Portal API recovered. https://status.portal.app/incident/614754 Sun, 06 Jul 2025 00:26:15 -0000 https://status.portal.app/incident/614754#92be0b6c5b95e456ad4dda9d81a2d1f5368c2de05315f3495c6350fdb0012b8e Portal API went down. https://status.portal.app/incident/601067 Wed, 11 Jun 2025 21:44:53 -0000 https://status.portal.app/incident/601067#62ed9d0feff4fc7a35e4b2e6725768bdcb7c4adb9b5c69c8f96c4b3c769cb267 Portal Search recovered. https://status.portal.app/incident/601067 Wed, 11 Jun 2025 21:40:11 -0000 https://status.portal.app/incident/601067#3a7233241580127e39b901b0cba8236cd1f6506045feb5f03967bfbf184868b0 Portal Search went down. https://status.portal.app/incident/583648 Thu, 29 May 2025 17:06:47 -0000 https://status.portal.app/incident/583648#89bf2b069ef0e8550e727bfddddf21b6840f9dd342b1a76f4360a4f72c4fe969 Portal Website recovered. https://status.portal.app/incident/583648 Thu, 29 May 2025 17:06:12 -0000 https://status.portal.app/incident/583648#9496e0360daa4cb11ed5e1bc4f3a4056a0b493fe7657efc96a3b08c5d28db39b Portal Website went down. https://status.portal.app/incident/579849 Mon, 26 May 2025 02:47:19 -0000 https://status.portal.app/incident/579849#b032af9cc1809230d85b22c0bfc0c84a19d08a9f900e2b1c30e03c37a80026e6 Portal Website recovered. https://status.portal.app/incident/579849 Mon, 26 May 2025 02:43:24 -0000 https://status.portal.app/incident/579849#ee56b3f28671314fceca60530e8248bf7860c8c140eae938c6ea0cf692009739 Portal Website went down. https://status.portal.app/incident/572496 Tue, 20 May 2025 08:26:32 -0000 https://status.portal.app/incident/572496#55e8cbffdcb1a46cc651eb95a96288d624a96f9cb19a3e5d8209ef2c3863296d Portal Website recovered. https://status.portal.app/incident/572496 Tue, 20 May 2025 08:23:16 -0000 https://status.portal.app/incident/572496#00a915b15f9f03552922668da0497ea7e13bd5773f57ceb3632ef62af0375e0e Portal Website went down. https://status.portal.app/incident/570298 Sun, 18 May 2025 19:58:46 -0000 https://status.portal.app/incident/570298#8b89cddb55ec28bf09145867ed7930b2c17d975dc9b69d755e0db253d353b516 Portal Website recovered. https://status.portal.app/incident/570298 Sun, 18 May 2025 19:55:09 -0000 https://status.portal.app/incident/570298#4ec0e281971a5bde1b321d95898b52d4e408c6fc31076f97063795a8d4a94e70 Portal Website went down. https://status.portal.app/incident/569189 Sat, 17 May 2025 22:49:53 -0000 https://status.portal.app/incident/569189#423678902ac9927900ef041bc5884f5fdb589a009456e20e94ce5cbafc21cc0b Portal Website recovered. https://status.portal.app/incident/569189 Sat, 17 May 2025 22:46:08 -0000 https://status.portal.app/incident/569189#ee841f77a10d90a833de7dac144f2117e6766c995957b422adceecb7d5e68cd3 Portal Website went down. https://status.portal.app/incident/559430 Fri, 09 May 2025 21:47:45 -0000 https://status.portal.app/incident/559430#8cc18d6da32e2ce6545d8b0c762f8de7561a976230f7dedcb3741a4f4464162c Portal Website recovered. https://status.portal.app/incident/559430 Fri, 09 May 2025 21:44:16 -0000 https://status.portal.app/incident/559430#032b80162b88a0c2746f43bce57caa8116fee4297d0199d7100c30b8f9564cf4 Portal Website went down. https://status.portal.app/incident/558131 Wed, 07 May 2025 14:10:29 -0000 https://status.portal.app/incident/558131#c9dfd957f9ae5fee2430f233605ee2b912fa3f4712a06a101d21b8065cd44e27 Portal Website recovered. https://status.portal.app/incident/558131 Wed, 07 May 2025 14:07:04 -0000 https://status.portal.app/incident/558131#d97f91ae90f0d1e24489984ef57872df79a5240151f9a158e2e6856e0553a20b Portal Website went down. https://status.portal.app/incident/555559 Fri, 02 May 2025 22:14:12 -0000 https://status.portal.app/incident/555559#03c83bc82c4c2dc17823708029b334534f509841c89b1eff13bdb78cd748e15b Portal API recovered. https://status.portal.app/incident/555559 Fri, 02 May 2025 22:13:19 -0000 https://status.portal.app/incident/555559#0ebb8f5c7335b5132c514ea9165c95285072f2ddf8ba668c87eeba0e92758670 Portal API went down. https://status.portal.app/incident/555559 Fri, 02 May 2025 16:41:04 -0000 https://status.portal.app/incident/555559#9357ff94d3a8cd8c76be84c90c216d4966411bab26f87b31009e7c521f0a11cd Portal API recovered. https://status.portal.app/incident/555559 Fri, 02 May 2025 16:40:12 -0000 https://status.portal.app/incident/555559#59d80a866ec926b201dcbe54aeac5a14821dc83698f2cb41d7d3debd33a160d5 Portal API went down. https://status.portal.app/incident/546336 Wed, 16 Apr 2025 17:35:16 -0000 https://status.portal.app/incident/546336#78397a98181bdd765d7f22ff0ae260758d3036857530edbcbe69071598a4e9f7 Apple App Store API recovered. https://status.portal.app/incident/546336 Wed, 16 Apr 2025 17:16:49 -0000 https://status.portal.app/incident/546336#0b80345cd357d285f2e8cb3573ed91af1a9d02163b10e2a2531ac7393ffb631d Apple App Store API went down. https://status.portal.app/incident/542701 Wed, 09 Apr 2025 19:14:37 -0000 https://status.portal.app/incident/542701#9c99ee6ce8a11ef062d6c22aba60ca05e6bd8830f88f95921dd73219d5b6fa88 Portal API recovered. https://status.portal.app/incident/542701 Wed, 09 Apr 2025 19:10:33 -0000 https://status.portal.app/incident/542701#0e308b01439d2b8f1885a129516a59ce9fca2c5d4a85020b48ef8dcc7eeecf0f Portal API went down. https://status.portal.app/incident/520898 Sat, 01 Mar 2025 06:19:38 -0000 https://status.portal.app/incident/520898#56313bafbd6221f0cc46aef3068fa4c5a79031b2841a9e1f09ab5a128a3afa38 Portal CDN recovered. https://status.portal.app/incident/520898 Sat, 01 Mar 2025 06:18:21 -0000 https://status.portal.app/incident/520898#beb60754cb12cfc6b8c79424c2a8371712f57e1d2997d31701cdc97a0eaf32b0 Portal CDN went down. https://status.portal.app/incident/520334 Fri, 28 Feb 2025 04:53:11 -0000 https://status.portal.app/incident/520334#bb9080d22462e61c17bd24a9581607d5b60ceab422008d166297f08379bfa645 Portal API recovered. https://status.portal.app/incident/520334 Fri, 28 Feb 2025 04:52:18 -0000 https://status.portal.app/incident/520334#0f21dc4e9ff7dc918a06c6a411d9752718071c714eeaf5ee32ad5035f5bc22ef Portal API went down. https://status.portal.app/incident/518111 Mon, 24 Feb 2025 12:29:02 -0000 https://status.portal.app/incident/518111#09b3b258f16f400a8f03514316eb1f68879500093478606da1506dee67610d94 Portal Search recovered. https://status.portal.app/incident/518111 Mon, 24 Feb 2025 11:58:01 -0000 https://status.portal.app/incident/518111#dd81fa28434bd657321e49b4e0e0b56972f488a2d678c51c2302a61f0c729a0d Portal Search went down. https://status.portal.app/incident/516807 Fri, 21 Feb 2025 16:29:00 -0000 https://status.portal.app/incident/516807#5b50de1dd7308d522cd669193e84aa68547999a010197e1f4637abe0fbb5e9f2 Services should now all be back up and running. https://status.portal.app/incident/516807 Fri, 21 Feb 2025 15:29:00 -0000 https://status.portal.app/incident/516807#de1a4a5f98eb22cf79b7e509cdae54e16891fd1caa56b07228046f3b951d8b7f Some requests are returning 500 errors when loading the Portal library. We are working to resolve this issue. https://status.portal.app/incident/513807 Sun, 16 Feb 2025 13:58:00 -0000 https://status.portal.app/incident/513807#78e8347d0f0d97bec3bac02d2e8e36624cc49d5717764df9067a67ba3e5c190a Services are starting to recover now. All app functionality should now be available. We are continuing to monitor the situation. https://status.portal.app/incident/513807 Sun, 16 Feb 2025 13:58:00 -0000 https://status.portal.app/incident/513807#78e8347d0f0d97bec3bac02d2e8e36624cc49d5717764df9067a67ba3e5c190a Services are starting to recover now. All app functionality should now be available. We are continuing to monitor the situation. https://status.portal.app/incident/513807 Sun, 16 Feb 2025 13:58:00 -0000 https://status.portal.app/incident/513807#78e8347d0f0d97bec3bac02d2e8e36624cc49d5717764df9067a67ba3e5c190a Services are starting to recover now. All app functionality should now be available. We are continuing to monitor the situation. https://status.portal.app/incident/513807 Sun, 16 Feb 2025 12:15:00 -0000 https://status.portal.app/incident/513807#1155673ea80435d00b6fa26529ba12f23e6a291d0e9265ad391551f4a13ca254 We are continuing to experience networking issues. - macOS: The App may show a "network timed out" message when trying to load the library. Going offline will make any previously downloaded scenes available but all other scenes will not be playable. Search functionality will not work. Purchases may fail to complete successfully. - iOS: All app functionality continues to work for already downloaded scenes, the library will not load & purchases may not complete successfully. We will provide further updates here as soon as we know more. https://status.portal.app/incident/513807 Sun, 16 Feb 2025 12:15:00 -0000 https://status.portal.app/incident/513807#1155673ea80435d00b6fa26529ba12f23e6a291d0e9265ad391551f4a13ca254 We are continuing to experience networking issues. - macOS: The App may show a "network timed out" message when trying to load the library. Going offline will make any previously downloaded scenes available but all other scenes will not be playable. Search functionality will not work. Purchases may fail to complete successfully. - iOS: All app functionality continues to work for already downloaded scenes, the library will not load & purchases may not complete successfully. We will provide further updates here as soon as we know more. https://status.portal.app/incident/513807 Sun, 16 Feb 2025 11:31:00 -0000 https://status.portal.app/incident/513807#040160a7d8fdb333b9e21b8f8f720e9052bf56c3578de493dc5cfd82e0ecd174 Due to networking issues with an upstream provider the Portal API is currently offline. As such some app functionality might be unavailable. We are working to resolve this issue. https://status.portal.app/incident/513807 Sun, 16 Feb 2025 11:31:00 -0000 https://status.portal.app/incident/513807#040160a7d8fdb333b9e21b8f8f720e9052bf56c3578de493dc5cfd82e0ecd174 Due to networking issues with an upstream provider the Portal API is currently offline. As such some app functionality might be unavailable. We are working to resolve this issue. https://status.portal.app/incident/476831 Thu, 12 Dec 2024 22:08:00 -0000 https://status.portal.app/incident/476831#e899e1ac54db8ac4d95b371c5a50491d07c8e2db83d82fe6bdbb938d349902f1 We believe the App Store payment issues are now resolved but will continue monitoring the situation. https://status.portal.app/incident/476831 Thu, 12 Dec 2024 21:45:00 -0000 https://status.portal.app/incident/476831#e1032717533fb3fb933dbefd0772a2fc3af72ff5d8edc0b31f17531413007714 App Store errors have now resolved however we are still seeing slightly increased delays in transaction processing. https://status.portal.app/incident/476831 Thu, 12 Dec 2024 21:27:00 -0000 https://status.portal.app/incident/476831#8829619c05de436c98b9efb7a16e91b317ee43256aa849010a207bbd531aeaad Customers trying to subscribe to Portal may receive an error due to an Apple App Store outage. https://status.portal.app/incident/476717 Thu, 12 Dec 2024 16:45:57 -0000 https://status.portal.app/incident/476717#d81356e53a0edf2c63e26f367eccad325dfb8064cb50de8a8f4fadf001fcdb46 Portal API recovered. https://status.portal.app/incident/476717 Thu, 12 Dec 2024 16:44:50 -0000 https://status.portal.app/incident/476717#a5c8973dff7f8f95d32fd18a2af21d79fd9b8b64ebab52a05784f45509ce4885 Portal API went down. https://status.portal.app/incident/476717 Thu, 12 Dec 2024 16:44:06 -0000 https://status.portal.app/incident/476717#965894a7cacdb82393d9074de0dcd7088f8180bb81c1e156bc82fadd4e8271f8 Portal Website recovered. https://status.portal.app/incident/476717 Thu, 12 Dec 2024 16:43:01 -0000 https://status.portal.app/incident/476717#c7dd6bd7634dd3f769e0a566c67a21bc999b654643e0658671d0dc45d741ada2 Portal Website went down. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 20:12:03 -0000 https://status.portal.app/incident/422659#b5874f9acb62f00b52fce48351decc283ddf46093c97f2e49862b016484a6fa7 Apple App Store API recovered. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 20:11:16 -0000 https://status.portal.app/incident/422659#9de9776b95074d72a1fdb4d2c19c53ccf7b7cbdb6d592253044e5fce205edf8d Portal Search recovered. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:57:01 -0000 https://status.portal.app/incident/422659#974c51ca71d32d75a34e881f8640d24639d8b08ab9aa1d0e99d52ae8f8aa9e80 Portal API recovered. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:51:42 -0000 https://status.portal.app/incident/422659#61a647bad304438371c74445754ca25ac32fbb91920ca0989e095919d327de44 Portal Search went down. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:43:02 -0000 https://status.portal.app/incident/422659#f39d2afb018b2910a796027ec949e48853612ec273ac3ec6d466b21914c642ab Portal Website recovered. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:40:37 -0000 https://status.portal.app/incident/422659#da69fe55c25f247e4c1fe71a2b35f99c21bed83bb8817fdecf7b49d5f1e3a551 Portal Search recovered. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:32:43 -0000 https://status.portal.app/incident/422659#ed374253a7ac1ed1ad17797c2124d00556945d8c7e16bfe859a1db4c10b3124e Portal API went down. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:31:32 -0000 https://status.portal.app/incident/422659#956181900ae5763bc69ae46b3b78d38441ef9d145e42466aec1fc6444512de8f Portal Search went down. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:29:46 -0000 https://status.portal.app/incident/422659#85c51a99601241e488961ad8e9b6f184da434f54a8ba6925e171677e59eaf600 Apple App Store API went down. https://status.portal.app/incident/422659 Sun, 01 Sep 2024 19:27:14 -0000 https://status.portal.app/incident/422659#53c33618c992fb6a5e19b0e34f9e1a8e41466797319a4707043b26852b2348eb Portal Website and Portal Beta API went down. https://status.portal.app/incident/420214 Tue, 27 Aug 2024 17:50:31 -0000 https://status.portal.app/incident/420214#3ae1133835cde52fec4989a5ca0cf7a7e79d1041a4854f9679be8af20e31f852 Apple App Store API recovered. https://status.portal.app/incident/420214 Tue, 27 Aug 2024 17:43:18 -0000 https://status.portal.app/incident/420214#49f9ddb12bb28bace5f097d979eb695ccdc9481cf52dffdf78fd61f6c88fbcee Apple App Store API went down. https://status.portal.app/incident/393086 Wed, 03 Jul 2024 15:18:08 -0000 https://status.portal.app/incident/393086#44c6c490c0872153aba21dc7ac1353dff3b1b14d828139c9faec924072e13cae Portal Search recovered. https://status.portal.app/incident/393086 Wed, 03 Jul 2024 13:37:48 -0000 https://status.portal.app/incident/393086#e29a51b8ebaa8cbfd4ceed4306be4490d2652d9d4e1419ff2a3929fa117f9812 Portal Search went down. https://status.portal.app/incident/392652 Tue, 02 Jul 2024 19:15:39 -0000 https://status.portal.app/incident/392652#30e9d9a19f6e36357c3cc6436b55111d2086864c75e0c1d077b3b61f1364176a Portal Search recovered. https://status.portal.app/incident/392652 Tue, 02 Jul 2024 19:13:39 -0000 https://status.portal.app/incident/392652#178d261c5922db70e9371ad4697ab2adf3fd51a8592d4ea18d5c1900fce66748 Apple App Store API recovered. https://status.portal.app/incident/392652 Tue, 02 Jul 2024 19:11:19 -0000 https://status.portal.app/incident/392652#776593515c63830a9bdb209466527238e55ab86edfcb66d1e32872571c55a5ee Portal Search went down. https://status.portal.app/incident/392652 Tue, 02 Jul 2024 19:10:24 -0000 https://status.portal.app/incident/392652#94daa49b42d22c1a70baaf59cc31f561414d151363a73d3845b188adaf8b25f9 Apple App Store API went down and Portal API recovered. https://status.portal.app/incident/392652 Tue, 02 Jul 2024 19:10:24 -0000 https://status.portal.app/incident/392652#94daa49b42d22c1a70baaf59cc31f561414d151363a73d3845b188adaf8b25f9 Apple App Store API went down and Portal API recovered. https://status.portal.app/incident/392652 Tue, 02 Jul 2024 19:07:21 -0000 https://status.portal.app/incident/392652#cdbe01c78569f5e4923b154d5be0e67c1ae182e004f3b8e4ac0c76463a56732d Portal API went down. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 18:08:00 -0000 https://status.portal.app/incident/390328#0c89515a13a4ecf7a820268241a5ad4b3631d5ff9970e0dd86e9db5c3ea4e4c2 We believe the connectivity issues are now resolved and all services have recovered. We will of course continue to monitor the situation. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 18:08:00 -0000 https://status.portal.app/incident/390328#0c89515a13a4ecf7a820268241a5ad4b3631d5ff9970e0dd86e9db5c3ea4e4c2 We believe the connectivity issues are now resolved and all services have recovered. We will of course continue to monitor the situation. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 18:08:00 -0000 https://status.portal.app/incident/390328#0c89515a13a4ecf7a820268241a5ad4b3631d5ff9970e0dd86e9db5c3ea4e4c2 We believe the connectivity issues are now resolved and all services have recovered. We will of course continue to monitor the situation. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 17:05:00 -0000 https://status.portal.app/incident/390328#9a4e328c06f5a8525472f04233cc43a6422f8af09a8fc6651e41a1e10ca9b499 An unplanned issue with our hosting provider means that many of our systems are unreachable currently. We are working to resolve this as quickly as possible. In the meantime you may notice network errors in the Portal app and be unable to access scenes that are not already saved for offline access. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 17:05:00 -0000 https://status.portal.app/incident/390328#9a4e328c06f5a8525472f04233cc43a6422f8af09a8fc6651e41a1e10ca9b499 An unplanned issue with our hosting provider means that many of our systems are unreachable currently. We are working to resolve this as quickly as possible. In the meantime you may notice network errors in the Portal app and be unable to access scenes that are not already saved for offline access. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 16:56:52 -0000 https://status.portal.app/incident/390328#2390ce4ffeaf6ee1cfc5bfcc73c32f0e601ac902461e6f48a08f2a5e2a01a232 Portal Search went down. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 16:55:56 -0000 https://status.portal.app/incident/390328#cf7ce0aa8a6a4559ae77716a06c1139120895b79aedc1fa47e6f95de7f7e3ac3 Apple App Store API went down. https://status.portal.app/incident/390328 Thu, 27 Jun 2024 16:52:44 -0000 https://status.portal.app/incident/390328#15aea5e4d2881a94f92a4130f4e941517e239deec670388e06bda47fad8f9a57 Portal API went down. https://status.portal.app/incident/361342 Sat, 27 Apr 2024 00:12:11 -0000 https://status.portal.app/incident/361342#da8d47622ca98dc9916e84b92a92b10f639a51515e73b5a69ead04e000e91799 Portal API recovered. https://status.portal.app/incident/361342 Sat, 27 Apr 2024 00:11:41 -0000 https://status.portal.app/incident/361342#d73e0f71b07a88beb51fb513e824acc595f6170f5823c80762ce1deb14203f0f Portal API went down. https://status.portal.app/incident/319387 Mon, 29 Jan 2024 18:53:02 -0000 https://status.portal.app/incident/319387#89675e7fe18a0b9dda33dd8bb8906505ff4b3e4bc84030e2bed7c2971b4f5fc6 Apple App Store API recovered. https://status.portal.app/incident/319387 Mon, 29 Jan 2024 18:34:03 -0000 https://status.portal.app/incident/319387#2524a0e28efd282a32ab81a09d5a29e129d1cf7a6dd0adfe7c37d61cdf837d1b Apple App Store API went down. https://status.portal.app/incident/318253 Sat, 27 Jan 2024 00:47:34 -0000 https://status.portal.app/incident/318253#5ed258c33f3480f7bce6455d2c5c446440b5fd9189604d0609a61073bfe9cbe9 Apple App Store API recovered. https://status.portal.app/incident/318253 Fri, 26 Jan 2024 23:40:58 -0000 https://status.portal.app/incident/318253#ae2c66b88a1ad43a91b9b93068253f0a1405200254000486cbde270cdb3319fa Apple App Store API went down. https://status.portal.app/incident/185401 Wed, 15 Mar 2023 18:48:00 -0000 https://status.portal.app/incident/185401#5d15627b596973f317fce4b18d6b2a708baba479b3bcf604cd2aa95111f1bac8 This issue is now resolved. https://status.portal.app/incident/185401 Wed, 15 Mar 2023 18:34:00 -0000 https://status.portal.app/incident/185401#d661338517ba93117f65cfbdc4bd745b32aee625ea38369eef3e6b6f74557c16 Accessing the library on iOS currently returns a 500 error. A fix is expected shortly.